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Serious Incident Response Scheme (SIRS) in Tickit on Demand

Intuitive, easy to use Risk, Compliance, Incident & Audit Management


Serious Incident Response Scheme (SIRS) commences 1 April 2021

What is a reportable Incident?

  • Unreasonable use of Force
  • Unlawful sexual contact or inappropriate sexual conduct
  • Psychological or emotional abuse
  • Unexpected death
  • Stealing or financial coercion by a staff member
  • Neglect
  • Inappropriate physical or chemical restraint
  • Unexplained absence from care

These must be reported even if alleged or suspected.

From 1st April 2021 – All ‘priority 1’ incidents must be reported within 24 hours of the incident.

From 1st October 2021 – Residential Aged Care providers will also be required to report all “priority 2” incidents to the Commission within 30  days of becoming aware of the incident.

What is the Serious Incident Response Scheme (SIRS)?

The Serious Incident Response Scheme (SIRS) is the new Government initiative to help reduce the risk of abuse and neglect for people living or staying in a residential aged care home. Aged care providers have obligations to manage and report serious incidents in residential aged care.

When will the SIRS commence?      

1st April 2021. Providers of aged care must have in place an effective management system. All “priority 1” incidents are required to be reported to the Commission.


Effective incident management systems: Best practice guidance | Aged Care Quality and Safety Commission

Components of the SIRS

There are 2 main components of the SIRS.

  • Incident Management Obligations
  • Compulsory Reporting Obligations

Incident Management Obligations

The SIRS requires every residential aged care service to have in place an effective incident management system. This is vital in minimising the risk of and respond to, incidents that occur in a residential care setting.

Compulsory Reporting Obligations

All approved providers will be required to report serious incidents involving aged care consumers to the Commission, and the Police where the incident is of criminal nature.

Contact us to learn how Tickit On Demand can help you manage compliance in your highly regulated industry.